A hundred open tickets. And that was just Monday. Monday – The Wave Hits Ticket board: 112 open.James: “This isn’t a queue. It’s a cry for help.”Josh: “I’m closing my eyes. Maybe it’ll go away.” Minh closed 15 before 10 AM.Drew: “I’m going to die doing RDP.” Tuesday – Ticket Roulette They started spinning a…
When the cloud went down, everyone fell with it. Monday – Outlook Implosion Office 365 went down. Clients panicked.Client: “Outlook says no.”Another: “Where is my email. Did the cloud explode?” James: “YES. THE CLOUD IS ON FIRE.”Josh: “I didn’t know email could scream.”Minh spun up temporary mailboxes and shrugged. Tuesday – Teams Collapse Teams failed….
They came for documentation. They left with trauma. Monday – Surprise Inspection Auditor showed up unannounced.James: “Oh no. Not again.”Auditor: “Please produce your security documentation.”James handed them a Post-it: “Yell at ISP.” Tuesday – Minh’s Miracle Minh quietly produced a 40-page wiki he’d been building in secret.Auditor: “…this is actually… good?”James: “We pass?”Yusuf: “Minh is…
They wanted to help. Instead, they summoned the network demons. Monday – Arrival of the Chosen One The intern showed up. Fresh polo. Brighter smile. No fear. James muttered: “They always start like this.”Josh handed him a clipboard. “You’ll be fine. Probably.”Minh just handed him a static wrist strap and walked away. Within two hours:…
