Thursday Afternoon, 2:00 PM Karen from accounting was back. This time, her ticket simply read: “Printer disaster! URGENT!” Chris made his way to Karen’s desk, only to find her frowning at the office printer as though it had personally wronged her. “It won’t print anything!” Karen said, throwing her hands up in frustration. Chris leaned…
Thursday Morning, 10:00 AM Chris was sipping his coffee when a panicked call came in from Steve in marketing. Of course, it’s Steve, Chris thought, already bracing himself. “Chris, my computer keeps rebooting! It’s like it’s possessed or something. I can’t get anything done!” Steve exclaimed, his voice rising with every word. Chris headed to…
Wednesday Morning, 9:00 AM Chris was just getting settled when his phone buzzed with a new ticket. This one was from Jemma in HR. She was notorious for having a memory so short that it was the stuff of office legend. Rumor had it she once called IT three times in one day because she…
Monday Morning, 8:30 AM Jemma was back with a new problem. “Chris, my mouse cursor is gone! It just disappeared! What do I do?” Chris walked over to her desk, already suspecting the answer. He moved her mouse slightly, and the cursor reappeared. “There you go,” Chris said, smiling politely. Jemma looked baffled. “That’s it?…
Tuesday Afternoon, 3:00 PM Chris was just about to take his first coffee break of the day when his phone lit up with a call from Bob in sales—again. “Chris, the Wi-Fi is acting up. It’s super slow, and I’ve got a major presentation due in an hour. Can you fix it now?” Chris checked…
Monday Morning, 11:00 AM Chris was just settling in after a chaotic first day when he noticed a peculiar message pop up on his screen. An automatic alert flagged a “data discrepancy” on the shared drive, but when he opened the alert, the details were vague. Probably just a file transfer error, he thought, trying…
The Case of the Phantom Wi-Fi: A Cautionary Tale of Network Madness As we left off in our previous installment, Chris was just getting settled into his new job at the coffee shop-turned-computer-store. He had barely 20 minutes under his belt when disaster struck. The phone rang, shrill and insistent. It was Bob from sales….
There’s a certain excitement that comes with starting a new job—especially in IT. You think, Alright, new desk, fresh start, let’s fix some computers and make magic happen! That’s exactly how Chris felt as he walked into his new office on his first day as the IT specialist for Thompson & Co. His coffee in…
Friday Afternoon: 4:45 PM After years of solving tech crises, managing chaotic upgrades, and taming the wilds of corporate IT, Jack found himself standing in the server room, looking at the blinking lights of the network he had built. His job wasn’t done yet, but it felt different today—like the closing of a chapter. Word…
Monday Morning: 11:00 AM Just as Jack was catching his breath from the whirlwind of last week, he noticed something odd: data had started disappearing from the company’s servers. At first, he thought it was a simple storage issue, but then the emails started pouring in. “Jack, some of my files from last week are…
