VoIP – Part 3: Install Day (And Murphy’s Law)

Install day finally arrived. Chris rolled up his sleeves, ready to transform the office with shiny new VoIP technology. He was excited—until the problems started piling up faster than emails in a spam folder.

The first issue? The server room was missing half the network switches he’d ordered. Instead, there was a pile of ergonomic office chairs. Chris stared at them in disbelief until the delivery guy shrugged. “These are for HR.”

The second issue? The router’s firmware was hopelessly outdated, making it impossible to connect the new phones. Chris spent hours downloading patches and updating the system, all while fielding “helpful” comments from Barry.

“Have you tried unplugging it and plugging it back in?” Barry asked, munching on a granola bar.

Chris gave him a withering look. “Yes, Barry. That’s the first thing I tried.”

Then came the pièce de résistance: Debra’s phone—a top-of-the-line model she’d specifically requested—arrived with a cracked screen. “This is unacceptable,” she declared, arms crossed. “How am I supposed to close deals with this?”

Chris scrambled to find a solution, eventually loaning her his own desk phone. By midnight, he’d managed to get most of the phones online. His back ached, his shirt was wrinkled, and he’d consumed enough coffee to fuel a small rocket. But progress was progress.